How do I find the custom jerseys I want to buy?
Find on home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and you will to transferred to the product page. You can choose the item you want to buy here.
How do I make my favorite custom jerseys that I didn’t find online?
Please contact us and tell us what’s your idea. We would be happy to send you a free mock-up of your design and a modest price quote based on exactly what you want.
How do I place an order?
After click the item you are looking for, select size and fill in name, number, material, then click Add to Cart. Review the items in your shopping cart. Enter coupons or discount codes if you have any. When you are ready, click Proceed to Checkout. Choose your check out method as guest or registered customer(registered customers can log in from the right page). Click Continue and you will be transferred to the payment page. Please indicate the destination for the product, the method of payment and the billing address. Review your order information. You may edit your address and payment information. Select “Process Order” to complete checkout. Do not forget to keep the order information in a secure place in case that you may need to check your order status.
How do you send my personalized jerseys?
We are proud to use UPS/DHL/Fedex/TNT/USPS as our primary carrier. Our production time will be the same and shipping costs vary depending on where the order is going.
How long will I get my custom jerseys?
Typically, it takes about 5-6 business days to prepare your order, and shipping time is 5-8 business days. If your order choose Expedited shipping, the delivery time is 3-5 business days.
How to track my order?
If you are a registered member of our website, you may track your order using the “Order Inquiry” link. Or, our Customer Service can help you track your order. And when we get the tracking number from the express company, we also can send it and the tracking link to track the parcel’s status.
How do I find the items size fitting me?
You can find Size Chart below the Size Selecting field.
How do I change my order or cancel my order?
Since your personalized jerseys are one-of-a-kind and made just for you, a $15 customization fee per item is included in your purchase. If you would like to change or cancel your order, please send us an email with your order number and the reason of the cancellation, and we will try to retrieve it back.
How do I return the items to your company?
Our personalized jerseys cannot be returned unless it is defective or damaged. Please refer to our Shipping&Returns Policy on Damaged/Misprinted Items or please contact our customer service for return.
How many payment methods do you accept?
t’s available through Visa Card/Master Card/Paypal Method/Western Union/ Money Gram to pay, If you meet any payment issues when you order , please feel free to contact with our Customer Service, thanks.
Why do you charge my card more than price of your product?
We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand. Note: Since there is exchange conversion, cross-border fees (Charged by issuing bank) and etc., there is a difference between the actual charge and transaction amount, and the proportion will be depending on the bank.
We’re punnjabe, and we’re all about keeping our customers happy. With 80+ skilled craftspeople on our team and top-of-the-line equipment, we’re known for delivering high-quality print and embroidery. And if we ever make a mistake, don’t worry – just tell us within 10 days of getting your order and we’ll take care of it.
Here’s a possible rewording broken down into shorter paragraphs:
At punnjabe, we stand behind our work with the Do-It-Right Guarantee. If we print or embroider your items with a design that’s significantly different from what you approved, or if we use the wrong products, we’ll either reprint the incorrect pieces or issue a full or partial refund, depending on what you prefer.
If we can’t correct the issue with a reprint or embroidery, we’ll refund those pieces. And if you choose DHL Shipping for your order and need to return or exchange something, we’ll fully refund your postage.
To initiate a return or exchange, simply email us at [email protected] with your order ID, and we’ll provide you with the return address. We want you to be completely satisfied with your purchase, and we’ll do everything we can to make it right.
If you need to cancel your personalized order,Please contact us within 48 hours.. just shoot us an email with your order number and reason for cancellation. If we haven’t started production yet, we can retrieve your order no problem. However, if production has already begun, there will be a free restocking fee per item if you choose to cancel. If your order is for more than 5 items, please carefully review the order information. If production has already started and you wish to cancel the order, there will be a $15 fee per item. We offer free returns and exchanges within 30 days of receiving your order. Once you’ve received the items, we’ll process your return or exchange within 5 business days.
Refunds will be credited for the original amount paid, minus shipping fees and discounts on personalized items. Keep in mind that it may take 7-12 business days from the date of confirmation for funds to be available in your account, and an additional billing cycle to see them on your statement.
No returns accepted after 30 days from receipt. Our custom jerseys are not affiliated with any professional sports brand or league. We reserve the right to modify this policy at any time and will post updates here.
